Product
1. Why can’t I purchase a bag from the McKlein
website?
McKlein is a manufacturer and wholesale distributor to valued
retailers in the USA, Canada and Thailand. To find a reseller
near you, go to our Where to Buy page.
2. If the store doesn’t have the product that
I want, what should I do?
If your local reseller does not have a particular McKlein
case in stock, most will be happy to order it for you. If
there is not a reseller nearby, there are several online stores
that carry our products. If you need help locating a reseller,
feel free to contact McKlein Sales @ 1-877-McKlein and we
will be happy to assist you.
3. I cannot find the free rain and snow cover that
comes with my R Series case. Is it possible I didn’t
get one?
Anything is possible, but it hasn’t happened yet. The
rain cover is inside a pouch affixed to the back inside wall
of the detachable wheel and handle system. Unzip your case
from the wheel and handle system to locate it.
4. Will my laptop fit in this case?
McKlein computer cases have "Laptop interior dimension" on them. We recommend
measuring your laptop against those dimensions before purchasing
a case.
5. Who do I contact if I have product suggestions,
a complaint or want to pat McKlein on the back?
McKlein is dedicated
to continual improvement. We absolutely welcome your feedback,
in fact, it’s appreciated! Your comments help us develop
stronger product, better service and become a better company
altogether.
Since we have our
own factory we have the ability to be very responsive to changing
needs. Every product suggestion is carefully considered. In
fact, most cases we ship today were somehow refined by user
feedback. We try to keep our finger on the pulse of changing
needs, but we only have so many hands. We rely on customers
to help us keep in touch. The same applies to advice on service.
McKlein is, in effect, a democracy.
Just as we rely
on your pointers for improvement, we also appreciate your
telling us when we’re doing something well. It’s
always great to receive encouragement and it lets us know
when we’re on the right track. To give us your advice,
please email feedback@McKleinUSA.com.
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Repair
1. What is your policy regarding a defective bag?
Please review our Warranty page for questions regarding warranty
issues. If you have further questions, feel free to call 1-877-McKlein.
2. What steps do I take when I need a repair?
Please fill out fill out the Return Authorization and send
it in. We will automatically generate an RA service number
that should be written on the box you use to return your product
to us for repair via e-mail. Please do not return a case without
authorization because we will have to refuse it.
3. What is the lead time on repairs?
We understand that having a good, functional case is important
to you. It’s important to us too! Repairs are a priority,
so your case will be en route, back to you, within 2-5 business
days from the date we receive the bag.
4. Can I get a replacement case while my bag is being
repaired?
Certainly! You can check out a lender case to use while
your bag is in for repairs. As our turnaround time is so quick
for repairs, it’s best to let request a lender case
before sending your case in, unless your case is unusable
anyway. Round trip shipping will be charged to your credit
card and we will include your prepaid return label with the
lender case. Simply affix the return label to the original
box and return the case within two weeks of receipt of your
repaired case. Should the lender case not be returned within
two weeks, the case will be charged to the credit card you
used for shipping. Please note: The model of case you’re
sending in for repair may not be available as a lender.
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Product Information
Warranty
Repair Process
Care & Cleaning
Setting Combination Lock
Additional Information
Packing
and Travel Tips
Travel
Regulations
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